Self Service Kiosks
With a self-serve EPoS system in place at key touch points around your attraction, you can help reduce wait times, prevent human error, better allocate your staff, and collect data to help inform future business decisions.
What can self-serve kiosks do for your attraction?
Providing a quality visitor experience is crucial in the successful running of visitor attractions, and utilising self-serve kiosks in tandem with your existing workforce is one of the best ways to do this. Integrating seamlessly with VenposCloud, our self-serve kiosks utilise the Vennersys EPoS system, providing you with a huge variety of functionalities to help improve your customer service and internal processes.
Self-serve kiosks aren’t about replacing human interaction; they’re about enhancing it. By implementing these kiosks strategically throughout your attraction, such as in your food hall or entry points, you can allocate your customer-facing staff more efficiently.
This allows them to remove mundane tasks and focus on key administrative duties or providing a personal touch where necessary, such as providing personal assistance or hosting shows and demonstrations. It can also help you more easily manage busy periods and staff shortages, ensuring a smooth customer experience even during peak times.
Additionally, self-serve kiosks are crucial in increasing customer satisfaction through a reduction in wait times. Long queues can be a source of frustration for visitors, especially if it’s their first impression of your attraction. Self-serve visitor attraction kiosk solutions can help reduce this at entry, when ordering food, and at your gift shop, allowing for a totally seamless experience at all service points in your attraction.
Elevate the food ordering experience at your visitor attraction
For attractions offering food options, self-serve tills offer significant benefits to your customers. Primarily, they help prevent human error during the ordering process, be it from your customer misspeaking or your staff member mishearing or hitting the wrong option on the till.
Additionally, self-serve till solutions can reduce pressure and anxiety levels on visitors at the front of the queue. This allows your guests to browse the menu at their own pace and prevents them from feeling pressured into making quick decisions, potentially leading to them ordering dishes they didn’t want or forgetting to customise them how they wanted.
These factors lead to increased levels of customer satisfaction and visitor spend, helping you increase income and even increasing personal recommendations.
See our self serve kiosks in action!
As with everything at Vennersys, our system is designed to be fully tailored to the unique needs of every visitor attraction, facilitating your success and maximising your potential. Book your free demo today to be shown exactly how you could streamline your operations and address the major pain points you encounter every day.
Fast-track ticketing and admissions with self service kiosks
There’s nothing worse than waiting in an entry queue at the start of the family day out. Give your guests the best experience possible right from the start with self-service kiosks on entry, allowing your guests to purchase their own entry tickets and scan themselves into your attraction.
This helps reduce queue times while also freeing up your entry staff to help those who need it most. You can also use these kiosks to upsell and promote your additional purchases, like demonstrations, experiences, sponsorships, or donations while your customers are already in the buying process. This can help to improve the effectiveness of your secondary income streams.
Make more informed business decisions for your visitor attraction
By implementing self-serve kiosks utilising the VenposCloud EPoS solution, you can also automatically collect key data that will help guide future business decisions. Through our data collection and reporting tools, twinned with our Power BI integration, you will be able to produce visually appealing and simple reports providing key insights on visitor preferences, purchasing patterns, and peak hours.
Using a data-driven approach enables you to optimise your customer offerings, make accurate restock orders, and automate upsells and add-ons. By leveraging this information, you can enhance operational efficiency and tailor your experiences to meet the needs of your guests.
It can even give you an insight into which events or shows you run are most popular based on ticket sales, allowing you to optimise show schedules to avoid clashes or overpopulation.
Enhance service efficiency across all customer touchpoints
With our EPoS solution, you can improve the standard of service across all your attractions’ customer touchpoints, such as your cafe or restaurant. As well as our self-service kiosks, orders can be placed on a handheld device and will then be sent straight to the kitchen, removing the need for manual order processing. By speeding up your ordering process and reducing waiting times, it will help increase customer satisfaction at your restaurant.
Explore more about our EPoS solution.
Self-service kiosks are just the beginning
As part of our integrated ticketing system, VenposCloud, our self-serve kiosks can complement and improve your service to provide unforgettable experiences to your customers. Our system is fully tailored and customisable depending on your needs, so why not check out more solutions for your attraction which VenposCloud can support such as epos reporting, and cloud membership management.
