Clevedon Pier & Heritage Trust

Located in the town of Clevedon, Somerset, Clevedon Pier & Heritage Trust is a seaside pier on the East shore of the Severn Estuary.

Clevedon Pier & Heritage Trust was looking to upgrade their ticketing management system to one that would allow them to implement an integrated approach to embrace their marketing, operational and commercial needs.

After a long and thoughtful decision process, the Clevedon Pier & Heritage Trust board decided that Vennersys was the best option out of eight other ticketing management software providers reviewed to take on this project.

VenposCloud offered the best features to process collection of gift aid donations with integrated postcode look-up and optional donations available at several points of sale. With the integration of the ticketing and admission module, donations are stimulated by offering two ticket options – one with and one without an additional donation. Clevedon Pier & Heritage Trust also offers a wide selection of official pier annual passes. Therefore, our membership management module was essential for them to have to be able to easily manage the passes, reduce admin time and redeem tickets sold quickly.

With the addition of other modules that we offer and the continuous support from our team, Clevedon Pier & Heritage Trust is able to improve their processes across the attraction, target their desired audience, make strategic business decisions, and increase sales.

“Vennersys have offered excellent support from the very beginning, always open for discussions and ever ready with suggestions on how to improve our business practices and take full advantage of their innovative system. VenposCloud is an extremely flexible software which allows us to do things we could not do before with our previous system, and it lets us modernise our processes – helping us to upgrade our offering to visitors and improving their overall experience. The reporting feature has been key in helping the commercial team to find new growth opportunities and increase our revenue.”
Phil Curme, Chairman – Clevedon Pier & Heritage Trust

“It’s an honour to be working closely with such a wonderful and historic attraction like Clevedon Pier & Heritage Trust. We took this challenge with excitement and best interest towards the Pier to not only meet but exceed their expectations and help them modernise their operations to current industry standards. We look forward to what this partnership will bring in the future and, in the meantime, we’ll always look for ways to improve the system to meet their needs.”
Stuart Ward, Business Development Manager – Vennersys

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