Dorset Museum

Founded in 1846 in the town of Dorchester, the Dorset Museum connects and conveys the county’s 250 million years of history. The museum holds exciting public programmes, exhibitions, and events, becoming one of the leading cultural tourism attractions in the UK. They welcome more than 50,000 visitors a year and play an important part in the local economy.

What Were The Challenges

A big part of the renovation process for the Dorset Museum was the modernisation of their processes, giving them the ability to not only reduce admin time but also create new opportunities for expansion. Our system helped to free up museum staff, meaning that they could work on other key areas of the attraction without needing to complete data collection and other administration tasks manually.

With VenposCloud, the museum can now sell admission tickets as well as event tickets through their website, which was something that they were not able to do before. With our integrated system, they can easily manage bookings and events in one place, improving efficiency and reducing admin time. Plus, they can set up and send out automatic emails and run strategic marketing campaigns tailored for their online members, depending on consumer data and spending patterns.

Thanks to the integration between the ticketing & admissions and Gift Aid modules, the Dorset Museum was able to stimulate incoming donations by offering donation options throughout the visitor experience. The Gift Aid module helped them simplify the process which, consequently, increased the number of donations they received. The Dorset Museum now has an efficient way to process admissions, collect Gift Aid, produce detailed reports, and manage events.

A Quote from Dorset Museum

“Since we’ve started using VenposCloud, the time spent actually managing the museum has reduced drastically, which allows us to focus on new areas and improve our visitors’ experience. Before using VenposCloud, all our work was paper-based, and that meant we were restricted in what we could do. Having a cloud-based system simplified our processes and allowed us to have all the data and tools we need in one place, accessible by anyone, anywhere. VenposCloud opened several opportunities for us through the connection with third-party integrations such as TXGB and direct debit options, which we’re currently working on implementing in the museum. The support provided by Vennersys has been crucial for us – whenever we need their help, they’re always happy to support us and recommend new modules that we can use to meet our current needs.”

Gemma Hurlstone Visitor and Events Manager – Dorset Museum

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