A day in the life of a Support Analyst

A day in the life of a Support Analyst

February 19, 2021

The support team at Vennersys is crucial to ensuring our customers get all the help they need to keep their business running as well as possible.

Hi Josh! Would you mind giving us an introduction to yourself and your role here at Vennersys?

My names Josh Leatherland I started with Vennersys as 2nd line and I’m now 3rd Line Support.

So, what are your key responsibilities?

My role consists of various different tasks and responsibilities. My main responsibility is to identify any faults in the system and to get them logged and detailed for the developers to fix.

So is there such a thing as a normal day in your role?

If I’m not doing that, I could be delivering training to new or existing customers, helping out the support team in busy periods, or even assisting other departments with customer site visits. No two days are ever the same!

What makes Vennersys so different from the other places you’ve worked?

Vennersys is different to my previous workplaces as there is never really a ‘Normal Day’. Every day is different and there is always something new being worked on which just adds to the ever growing list of features our product has to offer.

What advice would you give to new starters at Vennersys?

Jump in and try and be involved, don’t be afraid to ask questions, everyone is here to help and offer guidance.

Tell us what you like about the job and what are your thoughts on the Visitor Attraction industry?

Vennersys main target audience is the Visitor Attraction industry which is a huge market for us to be in, these businesses can vary from soft play, farms, theme parks or even historic gardens. It’s really interesting when new customers join us and we get to see how smoothly they handle their day-to-day operations with our solutions in place.

You can follow me on LinkedIn here.